Elli Bultemeier

Creating loyal clients starts with an unforgettable experience. In this class, you’ll learn how to wow clients from the moment they walk in, manage expectations with clear policies and communication, and build systems that keep them coming back. Elli will cover everything from welcome packets and photo moments to rebooking scripts, loyalty programs, and handling tough conversations with confidence. This sessions is perfect for solo groomers and salon owners alike looking to boost client satisfaction and retention.