What Have You Done For Me Lately? Customer Service Is Back!



Cheryl Purcell

Our industry revolves around customer service. Clients aren’t just happy with good grooming nowadays—they want that something extra! Cheryl will discuss how to offer them the things they want, and how to bring customer service to the forefront of your business. The little things you can do to make clients feel appreciated often go neglected in our business. Prior to becoming a groomer, Cheryl worked in both the restaurant and retail business world where customer service is number one. Cheryl has owned her own business for over 20 years and her shop has received the Best of Award for Favorite Pet Place in her region—the only grooming shop ever to receive this honor. She will help you make your shop stand out as well!