The secret is maximizing your Referrals, Rebooking & Retention Rate. By focusing on these four concepts, you can have an enormous impact on your bottom line. You must have the ability to retain clients. Building a system that highlights the 4 R’s is not an overnight process. You need to look at your business model as a whole. You need to leverage yourself within your team and your community. In this session, Melissa shares with you ways she has done multiple times within the pet services field.