Do you dream of becoming an entrepreneur or managing a business? Are you a business owner struggling with direction and growth? Becoming fluent on the business end of the pet industry is an undertaking that’s often overwhelming. This four-hour course is designed to guide you through starting your business and developing the tools needed to foster consistent long-term growth. Denise will cover how to start your business financially and legally; building your business brand and culture; designing employee handbooks, policies and procedures; and how to implement boundaries and develop communication skills to deliver good customer service and strong leadership.