During this four-hour workshop, Robin and Susan will walk you through 8 different business systems to show you the most common places where companies leak money and help you stop the leaks with quick action steps you can implement immediately.
- Company systems: Do you know your hourly pay rate and is it higher than your employees?
- Customer Service system: Are you losing clients before they even walk through your doors?
- Finance system: Are your discounts affecting your cash-flow by more than 10%?
- Marketing system: Have you identified the best marketing dollars you spend so you can put more money into those?
- Operation system: Can you identify work flow inefficiencies that could save you money if you fixed them?
- Sales system: Do you have scripts to help your lobby staff increase the revenue per pet (do you even know what your revenue per pet is?)
- Staff Management system: Is your staff training (or lack thereof) resulting in too much staff turnover?
- Communications system: Are you wasting money spending time as a referee for all the staff drama?
This workshop will be fast paced and will cover a lot of ground, so be ready to roll up your sleeves and get to work. You will take home a complete to-do list that you can implement immediately.