What To Do When Tragedy Hits




Jessica Finnegan

No one wants to think about a guest getting severely hurt, sick or suddenly passing away. During this seminar, Jessica will share real life tragedies that have occurred within our industry resorts and the Do’s and Do Not’s to achieve the best outcome. Set yourself, your staff and your business up for success by attending this session where we will have discussions around taboo situations that no one wants to talk about and address how to communicate and respond appropriately. Find out what processes you can put in place now to prepare for when a crisis occurs.